tag:getcanopy.statuspage.io,2005:/historyCanopy Status - Incident History2024-03-20T09:55:14-06:00Canopytag:getcanopy.statuspage.io,2005:Incident/161279632023-02-13T15:00:29-07:002023-02-13T15:00:29-07:00Issues with Automation<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:00</var> MST</small><br><strong>Resolved</strong> - Automation rules should be functioning and running as normal. Thank you for your patience.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:52</var> MST</small><br><strong>Monitoring</strong> - the issue related to Automation has been identified and we are monitoring the issue. There is a delay in some automation rules, but they will still run. Automation rules you set up can still be utilized but you may see a slight delay. We will update this once we see things run as intended.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:11</var> MST</small><br><strong>Investigating</strong> - Canopy is experiencing an issue related to automation. Our team is addressing it, and we will keep updated on the resolution. Thank you for your patience.</p>tag:getcanopy.statuspage.io,2005:Incident/160561802023-02-07T11:07:33-07:002023-02-07T11:20:44-07:00System Slowness/unresponsiveness<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:07</var> MST</small><br><strong>Resolved</strong> - This morning, the practitioner and client applications experienced slowness or lag causing some users the inability to log in and load or view files. We resolved this issue.</p>tag:getcanopy.statuspage.io,2005:Incident/153550742022-12-17T10:35:09-07:002022-12-17T10:35:09-07:00Delay in email services due to third-party delivery service outage.<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>10:35</var> MST</small><br><strong>Resolved</strong> - Our third party provider has fully recovered. All systems are functional. You should see MFA codes via email arrive as usual now.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>07:03</var> MST</small><br><strong>Monitoring</strong> - Our third-party is recovering and clearing the backlog. We expect to start seeing passcode emails for 2FA to send normally.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:17</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:17</var> MST</small><br><strong>Identified</strong> - Related to an earlier incident, invites, eSignatures, reminder emails, notifications, and invoicing are delayed. For logging in, the workaround is to use SMS to receive codes instead of email. This is an issue with a third-party provider.<br /><br />We are aware and working on a resolution.</p>tag:getcanopy.statuspage.io,2005:Incident/153472242022-12-16T12:06:59-07:002022-12-16T12:06:59-07:00MFA Codes are coming in after 10 minute expiration.<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>12:06</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>10:59</var> MST</small><br><strong>Identified</strong> - This issue is impacting MFA codes that are emailed to documented email addresses. This is delaying codes after 10 minutes after expiration. The workaround is to use SMS to send codes for login until we have a fix.</p>tag:getcanopy.statuspage.io,2005:Incident/150102062022-12-12T09:42:57-07:002022-12-12T09:42:57-07:00AWS Configuration Change Caused Outage<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>09:42</var> MST</small><br><strong>Resolved</strong> - An unexpected AWS configuration caused an unexpected outage. We resolved this in a few minutes.</p>tag:getcanopy.statuspage.io,2005:Incident/103735082022-06-21T15:00:23-06:002022-06-21T15:00:23-06:00New feature rollout issue<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>15:00</var> MDT</small><br><strong>Resolved</strong> - A change was made by development operations to support handling of large files for the Virtual Drive integration which led to a 404 error impacting end-user access to Canopy. The issue was identified and resolved by a rollback of the change in under 5 minutes.</p>tag:getcanopy.statuspage.io,2005:Incident/92056742022-01-31T23:00:00-07:002022-01-31T15:27:53-07:00Critical database became unresponsive while upgrading<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>23:00</var> MST</small><br><strong>Resolved</strong> - We have identified the underlying cause and consider this incident resolved, but will continue to monitor app performance closely.</p>tag:getcanopy.statuspage.io,2005:Incident/88565132021-12-15T09:00:00-07:002021-12-15T09:28:20-07:00AWS Network Outage<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:00</var> MST</small><br><strong>Resolved</strong> - AWS experienced a widespread network outage across the US-WEST region preventing customers from accessing Canopy.</p>tag:getcanopy.statuspage.io,2005:Incident/67066232021-04-08T15:30:52-06:002021-04-15T09:41:03-06:00Canopy Server Outage<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>15:30</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>02:45</var> MDT</small><br><strong>Identified</strong> - Our servers had an interruption, which has taken the site offline. Backup procedures are being implemented to get it back online. No client or practitioner data has been affected, and there is no security breach.</p>tag:getcanopy.statuspage.io,2005:Incident/69840862020-12-30T09:41:00-07:002021-05-12T09:42:35-06:00Planned site maintenance<p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>09:41</var> MST</small><br><strong>Resolved</strong> - Planned maintenance of the site which will be down from 10pm EST to 11PM EST</p>